SIH Virtual Care

Ready for an On-Demand Video Visit?

SIH provides Virtual Care options that enable you to connect with a doctor or a nurse through your smartphone, tablet or computer for minor injuries or illnesses. If your usual healthcare provider is unavailable or you don't have one, you can conveniently schedule a virtual care visit from your home or workplace. These virtual care visits can take the place of some in-person clinic appointments, or Urgent Care visits, saving you the need to travel or wait for an available appointment.

Virtual care visits are intended for non-urgent medical issues. As always, for urgent needs, please call your clinic or visit an SIH Urgent Care or Walk-In Clinic. In case of medical emergency, call 911 right away.

On-Demand Video Visits

An On-Demand Video Visit through the MyChart app allows patients to see a next-available SIH provider via an online video session, functioning similarly to a virtual Walk-in Clinic visit. This service provides a convenient option for a wide range of many health conditions from the comfort of your home.

Key features of On-Demand Video Visits

Available Monday - Friday, 8:00 a.m. - 4:30 p.m. (patients must be in line by 4:15 p.m.).
Accessible via smartphone, tablet or computer.
Receive a diagnosis, personalized care plan and prescription if needed.
Additional testing, such as urinalysis, may require a visit to an SIH clinic.

How On-Demand Video Visits Work:

Step 1: Schedule

Click the link above and follow the prompts to answer a few quick questions and to get in line for the next available provider.

Step 2: Prepare

Set up your MyChart account if you don't already have one. Complete the MyChart eCheck-in process by providing basic details about your symptoms, insurance and contact information.

Step 3: Connect

Find a quiet, well-lit area where you can comfortably participate in your on-demand video visit. Log in to MyChart and follow the on-screen instructions to start your session.

Frequently Asked Questions

What is a virtual care visit?

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A virtual care visit is an On Demand Video Visit with an SIH provider using a smartphone or computer. It is designed for addressing minor injuries or illnesses.

Virtual care should not be used for emergency care. If you are experiencing a medical emergency, call 911.

Are virtual care visits secure?

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Yes, virtual care visits are encrypted, secure, and confidential.

Can a virtual care provider prescribe medication?

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Yes, medications may be prescribed as part of your treatment plan for minor illnesses or injuries.

Can I get help with virtual care through MyChart?

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For assistance with logging in, resetting your password, or help with connecting to your virtual visit, call 618 457.5200 ext. 67123

Can I get regular medications refilled during my virtual care visit?

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For regular medication refills, it’s recommended to contact your primary care provider (PCP) to ensure continuity of care. Emergency refill requests can be discussed with the virtual care provider but are subject to their discretion.

Can I request to see my regular doctor in a virtual care visit?

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On Demand Virtual Visits are with an SIH virtual care provider. However, virtual or in-person appointments with your regular doctor can be scheduled through MyChart or by calling their office.

How do I create a MyChart account?

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You can set up a MyChart account here. Verification of your identity may be required, which could take up to one hour.

How do I schedule a visit in MyChart?

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Is MyChart required for a virtual care visit?

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Yes, a MyChart account is required. Through MyChart, you can complete your check-in, provide symptom details, securely enter insurance information, and start your visit.

Is virtual care available for patients under 18?

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Yes. Patients aged 13–17 with their own MyChart account can request virtual care. Caregivers with proxy access to a minor’s MyChart account can also request virtual care visits on their behalf. Visit sih.net/mychart to learn more about requesting proxy access.

What conditions are treated?

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Virtual care is suitable for minor health concerns, including:

Colds and flu
Allergies and sinus issues
Skin conditions like rashes, minor burns, and abrasions
Urinary tract infections
Sore throat and cough
Nausea or diarrhea
Pink Eye
Heartburn

What is the cost for a virtual care visit?

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On Demand Video visits are generally billed at the same rate as a primary care co-pay or co-insurance. Please check with your insurance provider to confirm coverage.

What payment methods are accepted for virtual care visits?

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We accept credit cards, debit cards and payments through HSA or FSA plans.

Who will I see during my virtual visit?

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An SIH nurse practitioner, physician assistant, or physician licensed in Illinois.